This policy explains what information Alchemy Hospice And Palliative Care ("we," "us," "our") collects through this website, alchemyhospicecare.com, how we use it, and the choices you have. It applies to this website only — it does not cover the separate HIPAA Notice of Privacy Practices that governs the medical/health records of patients under our care, which is provided directly to patients and families as part of admission.
Information You Provide to Us
When you fill out a form on this site — including the callback request, contact form, volunteer interest form, or client survey — we collect what you enter, which may include:
- Your name
- Phone number
- Email address (where the form asks for it)
- The reason you're reaching out (e.g., inquiring for yourself, a family member, or as a referral)
- Any message, comments, or feedback you type in
Submissions from this site are currently reviewed by our staff through a monitored email inbox.
Information Collected Automatically
Like most websites, we use analytics and advertising tools — currently Google Analytics (GA4) and Google Ads — that automatically collect information about your visit, such as your approximate location (from IP address), device and browser type, pages viewed, and how you arrived at the site (for example, from a Google search or ad). These tools use cookies or similar technologies. We use this information to understand how the site is used and to measure whether our Google Ads campaigns are effective (for example, tracking that a call or form submission followed an ad click).
If we add other tools in the future — such as a CRM, appointment scheduling software, or text-messaging service — we will update this policy to reflect that.
How We Use Your Information
- To respond to your inquiry and follow up by phone, text, or email
- To coordinate a consultation or referral
- To improve this website and our Google Ads campaigns
- To meet legal, safety, or regulatory obligations where applicable
Consent to Be Contacted (Phone & Text)
By submitting a form on this site, you agree that a member of our team may contact you by phone or text message at the number you provided, including to follow up on your inquiry. Message and data rates may apply. You can ask us to stop contacting you at any time by telling us directly when we call or text, or by calling 214-227-9777 — we will honor that request.
How We Share Information
We do not sell your personal information. We may share it with service providers who help us run this website and respond to inquiries (for example, our web hosting provider or email service), solely so they can perform that work for us. We do not share your information with unrelated third parties for their own marketing purposes.
Data Retention
We keep information submitted through this site for as long as needed to respond to your inquiry and for a reasonable period afterward for our records, unless you ask us to delete it sooner.
Your Choices
You can ask us to access, correct, or delete the information we have about you from this website, or ask us not to contact you further, by calling 214-227-9777. We will respond to your request as promptly as we can.
Children's Privacy
This website is not directed to children, and we do not knowingly collect information from children under 13.
Security
We take reasonable steps to protect the information submitted through this site, but no method of transmission or storage over the internet is completely secure.
Changes to This Policy
We may update this policy from time to time, including as we add new tools to this website. The "Last updated" date at the top will reflect the most recent revision.
Contact Us
If you have questions about this policy or want to make a request about your information, call us at 214-227-9777, or write to us at 1828 Meadow Trail Lane, Aubrey, TX 76227.